Zoom Service Status
Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.

We will provide updates as more information becomes available.

Thank you for your patience.
May 29, 2026 - 09:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.

We will provide updates as more information becomes available.

Thank you for your patience.
May 28, 2026 - 18:13 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 28, 2026 - 16:30 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 28, 2026 - 04:39 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 27, 2026 - 16:38 PDT
Identified - We are still investigating the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat.
Users may be unable to search or send GIFs.
Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 27, 2026 - 09:50 PDT
Monitoring - The issue affecting Giphy in Zoom Chat and Zoom In-Meeting Chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 27, 2026 - 06:08 PDT
Update - We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 27, 2026 - 02:42 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 26, 2026 - 22:38 PDT
Update - We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 26, 2026 - 20:29 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 26, 2026 - 19:06 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 26, 2026 - 16:08 PDT
Identified - We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 26, 2026 - 11:25 PDT
Investigating - We are currently investigating a service degradation with Giphy.

Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat.

We appreciate your patience as we work to resolve this issue.
May 26, 2026 - 11:22 PDT
Zoom Chat Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 2026 - 09:00 PDT
Scheduled - We will be providing an update to Zoom chat backend service. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact).
May 27, 2026 09:00 - Jun 12, 2026 09:00 PDT
Zoom Phone/Zoom Contact Center General Underlying Provider Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 04, 2026 - 07:00 PDT
Scheduled - In the ongoing efforts to improve our services, we will be conducting general maintenance with our underlying carriers in Europe. This maintenance will be done after normal business hours with no expected service interruptions. The scheduled countries are:

Portugal

Denmark

Austria

Sweden

Spain

Belgium

Netherlands

Switzerland

Italy

France

Ireland

Denmark

United Kingdom
May 4, 2026 07:00 - Jun 5, 2026 17:00 PDT
Announcement to Introduce hCaptcha to Zoom Service
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 09, 2026 - 11:15 PDT
Scheduled - Zoom is protected by reCAPTCHA and the Google Privacy Policy – Privacy & Terms – Google and Google Terms of Service – Privacy & Terms – Google apply.

Starting from May 16, 2026, we will implement both hCaptcha and reCAPTCHA simultaneously.

To ensure uninterrupted service, please add *.hcaptcha.com to your network allow list (whitelist) if necessary by May 15th.
Apr 9, 2026 11:15 - Jun 29, 2026 11:15 PDT

About This Site

For more information, please visit https://support.zoom.us

Zoom Blog Operational
Zoom Chat Degraded Performance
Zoom Chat Degraded Performance
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom CX - Global Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
Mobile Client (Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Video Engagement Operational
Transcription Operational
PCI Integration Operational
CX Insight Operational
Cobrowse Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Zoom CX - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Voicemail Operational
Transcription Operational
Zoom CX - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
SMS (Inbound/Outbound) Operational
Transcription Operational
Zoom CX - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom CX - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom CX - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
PSTN Operational
Meeting Dial-out/Telephony Operational
AI Image Generation Operational
Real Time Media Streams (RTMS) Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Devices (Softphones/Deskphones) Operational
Transcription Operational
PCI Integration Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Hardware Phone Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Live Transcription Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Hardware Phone Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Recording Transcription Operational
Transcription Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Workspace Reservation Dashboard & Reporting Operational
Translation Operational
Transcription Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Website Operational
Zoom Workforce Management Operational
Zoom Survey Operational
Clinical Notes Operational
Zoom Tasks Operational
Zoom Video Management Operational
Zoom Virtual Agent - Global Operational
Zoom Virtual Agent Operational
Voice Agent Operational
Chat Agent Operational
Admin Portal - Agent Provision Operational
Admin Portal - Knowledge Base Operational
Admin Portal - Reporting Service Operational
Admin Portal - Others Operational
Transcription Operational
Zoom Virtual Agent - APAC Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - AUSTRALIA Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - EMEA Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - JAPAN Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - LATIN AMERICA Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - NORTH AMERICA Operational
Voice Agent Operational
Chat Agent Operational
Apps by Zoom Operational
Slack Operational
Microsoft Teams Operational
Google Workspace Operational
Lti Pro Operational
Epic FHIR Operational
Microsoft OneDrive for Organizations Operational
Zoom Build Platform Operational
Video SDK Operational
CoBrowse SDK Operational
Zoom Hub Operational
Zoom Quality Management Operational
Zoom Workflows Operational
Zoom AIC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Phone Update May 31, 2026 17:00 - Jun 1, 2026 02:00 PDT

We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes enhanced AI-powered assistance and retrieval capabilities.

There is no operational impact. All services will be available during this scheduled update.
Posted on May 29, 2026 - 08:25 PDT

Zoom Support Maintenance Jun 5, 2026 21:00 - Jun 6, 2026 01:00 PDT

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on May 26, 2026 - 09:05 PDT

Announcing IP Address Changes (No Operational Impact) Jun 13, 2026 23:59 - Jun 14, 2026 00:00 PDT

The following new IPv6 subnet ranges will be deployed for use with Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.


New IPv6 for Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent:
2407:c280::/32


For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomCC-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomZVA-IPv6.txt


A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on May 14, 2026 - 10:11 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (8/1/2026) Aug 1, 2026 17:00-18:00 PDT

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on August 1, 2026:

Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers)

Zoom Phone Appliances

VDI Client and Plugin

Zoom Node (including Agent and Meeting Connector ZC)

Zoom Phone Local Survivability (ZPLS) module

Meeting SDK (Native and Web)

Video SDK (Native and Web)

Video SDK UI Toolkit (iOS and Web)

Zoom Contact Center SDK (Web)

All other clients and plugins not listed here will maintain the same version requirements as the May 2026 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Apr 30, 2026 - 15:05 PDT
May 29, 2026
Service Degradation Affecting Zoom Support Website
Resolved - This incident has been resolved and the affected services have been restored.
May 29, 11:52 PDT
Monitoring - A service degradation affecting Zoom Support Website has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 29, 10:47 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Support Website.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.

We appreciate your patience as we work to resolve this issue.
May 29, 10:28 PDT
May 28, 2026
Service Degradation with Live Transcription and Call Summary in the Australia Region
Resolved - This incident has been resolved
May 28, 18:41 PDT
Monitoring - On 5/29/2026 between 00:04 UTC and 00:41 UTC Live Transcription and Call Summary in the Australia region was degraded for a subset of users. The issue has been resolved and services has been restored.
May 28, 18:30 PDT
Service Degradation Affecting Zoom AI Companion in United States
Resolved - This incident has been resolved and the affected services have been restored.
May 28, 12:25 PDT
Update - Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:49 PDT
Monitoring - On May 28, 2026, between 14:59 - 15:24 UTC, a subset of users may have experienced issues with Zoom AI Companion.
This incident has been resolved and the affected services have been restored.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:00 PDT
Service Degradation Affecting Zoom Support Website
Resolved - This incident has been resolved and the affected services have been restored.
May 28, 09:54 PDT
Monitoring - A service degradation affecting Zoom Support Website has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:15 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Support Website.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.

Thank you for your patience.
May 28, 09:02 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Support Website.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.

We appreciate your patience as we work to resolve this issue.
May 28, 08:20 PDT
May 27, 2026
Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.
Resolved - This incident has been resolved.
May 27, 13:28 PDT
Monitoring - A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 27, 09:15 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 27, 08:35 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 27, 08:33 PDT
May 26, 2026
May 25, 2026
Service Degradation Affecting Translations and Transcriptions of Zoom Rooms in Japan Region.
Resolved - This incident has been resolved and the affected services have been restored.
May 25, 04:37 PDT
Monitoring - We have successfully resolved a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.

Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts were affected.

We will continue to monitor the situation closely and keep you informed of any further developments.
May 25, 04:21 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.

Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 25, 03:52 PDT
Investigating - We are currently investigating a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.

Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 25, 03:51 PDT
Service Degradation Affected Zoom Revenue Accelerator's Outbound Calls in Japan Region.
Resolved - This incident has been resolved and the affected services have been restored.
May 25, 04:12 PDT
Monitoring - On 05/25/2026, Between 07:39 UTC and 10:19 UTC, Users may have experienced issues with Zoom Revenue Accelerator's Outbound Calls in Japan Region.

This incident has been resolved and the affected services have been restored.
May 25, 03:59 PDT
May 24, 2026
Network Maintenance in Hyderabad Datacenter: May 23, 2026
Completed - The scheduled maintenance has been completed.
May 24, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:30 PDT
Scheduled - Zoom will perform service maintenance at our Hyderabad data center(HY). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 15, 13:30 PDT
May 23, 2026
Service Degradation Affecting Web Zoom Mail and Web Calendar Services.
Resolved - This incident has been resolved and the affected services have been restored.
May 23, 17:08 PDT
Update - The service degradation affecting Web Zoom Mail and Web Calendar Services has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 23, 00:10 PDT
Monitoring - The service degradation affecting Web Zoom Mail and Web Calendar Services has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 21, 23:09 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 22:42 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 09:59 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 21:59 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 14:05 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 04:38 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 20:11 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 12:04 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 03:55 PDT
Identified - We have successfully identified the root cause for the service degradation affecting Web Zoom Mail and Web Calendar Services.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 18, 19:54 PDT
Update - The investigation into the service degradation with a subset of users in Web Mail and Calendar is ongoing.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 18, 17:39 PDT
Investigating - We are currently investigating a service degradation with Web Zoom Mail and Web Calendar Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 18, 11:08 PDT
Zoom FileServer Release: May, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 PDT
Scheduled - We will be performing scheduled maintenance related to upgrades for our file services platform. This update includes enhancements across multiple file-related components to improve overall stability, scalability, and feature support.

No operational impact is expected. This maintenance introduces the following new features and improvements:

Clips:
Added support for additional metadata fields during Clips uploads.
Improved Clips player consistency across Web View and Browser experiences.
Introduced a new OpenAPI for temporary single-file Clips uploads.

AI Companion:
Enhanced Fast Scribe transcription to support new file workflow capabilities.
May 11, 01:49 PDT
May 22, 2026
Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region
Resolved - This incident has been resolved and the affected services have been restored.
May 22, 21:15 PDT
Monitoring - The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 22, 21:04 PDT
Update - We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.
May 22, 19:12 PDT
Update - We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.
May 22, 17:12 PDT
Update - We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.
May 22, 15:06 PDT
Identified - We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 22, 12:34 PDT
Investigating - We are currently investigating a service degradation with presence interoperability feature for a subset of users.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 22, 12:31 PDT
Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.
Resolved - This incident has been resolved.
May 22, 16:27 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
May 22, 15:19 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.
May 21, 23:07 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 11:00 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 23:05 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 17:01 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 10:33 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 04:32 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 22:31 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 18:37 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 05:07 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 01:05 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 18, 23:03 PDT
Identified - We have successfully identified the root cause of an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

This incident will impact only AT&T and Verizon subscribers. Our team is actively working with the vendor on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 18, 21:03 PDT
Investigating - We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 18, 20:56 PDT
May 21, 2026
Network Maintenance in Frankfurt Data Center: May 21, 2026
Completed - The scheduled maintenance has been completed.
May 21, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:38 PDT
Network Maintenance in AMS Datacenter 5/21/2026
Completed - The scheduled maintenance has been completed.
May 21, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 PDT
Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Apr 30, 16:08 PDT
Issue Affected Inbound and Outbound Calls with Zoom Contact Center in North America Region.
Resolved - This incident has been resolved and the affected services have been restored.
May 21, 09:52 PDT
Monitoring - On 05/21/2026, Between 14:59 UTC to 15:15 UTC, users may have experienced inbound and outbound calls drop with Zoom Contact Center in North America region.

This incident has been resolved and the affected services have been restored.
May 21, 09:40 PDT
Service Degradation Affecting Zoom Contact Center SMS in US Region
Resolved - This incident has been resolved and the affected services have been restored.
May 21, 01:49 PDT
Monitoring - On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.

We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
May 21, 01:38 PDT
May 20, 2026
Network Maintenance in Frankfurt Data Center: May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:33 PDT
Network Maintenance in AMS Datacenter 5/20/2026
Completed - The scheduled maintenance has been completed.
May 20, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 PDT
Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Apr 30, 15:48 PDT
Service Degradation affecting multiple Services in the North America region
Resolved - This incident has been resolved and the affected services have been restored.
May 20, 14:45 PDT
Monitoring - We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.
May 20, 14:22 PDT
Update - We have successfully identified the root cause affecting multiple services in the North America region.

Several services have restored and we are actively investigating restoration for the remaining services.

Thank you for your patience.
May 20, 14:13 PDT
Identified - We have successfully identified the root cause affecting multiple services in the North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 14:06 PDT
Update - We are continuing to investigate this issue.
May 20, 14:01 PDT
Update - We are continuing to investigate this issue.
May 20, 14:00 PDT
Investigating - We are continuing to investigate this issue.
May 20, 13:58 PDT
Identified - We have successfully identified the root cause affecting multiple services in the North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 13:54 PDT
Update - We are continuing to investigate this issue.
May 20, 13:42 PDT
Investigating - We are currently investigating a service degradation with multiple services in the North America region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 20, 13:33 PDT
May 19, 2026
Network Maintenance in Frankfurt Data Center: May 19, 2026
Completed - The scheduled maintenance has been completed.
May 19, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:26 PDT
Network Maintenance in AMS Datacenter: 5/19/2026
Completed - The scheduled maintenance has been completed.
May 19, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:00 PDT
Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Apr 30, 15:36 PDT
May 18, 2026
Network Maintenance in Frankfurt Data Center: May 18, 2026
Completed - The scheduled maintenance has been completed.
May 18, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:20 PDT
May 17, 2026
Zoom Support Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
May 1, 13:43 PDT
Zoom Phone Update: 5/17/2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes improved emergency location management with shared ELIN support and enhanced search capabilities.

There is no operational impact. All services will be available during this scheduled update.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 5/17/2026 8:00AM - 10:00AM PDT (05/18/2026 00:00 - 2:00 JST)
May 13, 16:52 PDT
Zoom Workforce Management Update: May 17, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:01 PDT
Scheduled - We will be providing an update to Zoom Workforce Management.
Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details.
This update includes multiple timezone display on the schedules page.

There is no operational impact. All services will be available during this scheduled update.
May 11, 08:39 PDT
Zoom Audio Conference Infrastructure Upgrade (SJC - San Jose)
Completed - The scheduled maintenance has been completed.
May 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 PDT
Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time.

Eastern Time (EDT): May 15, 08:00 PM – May 17, 05:00 AM

Pacific Time (PDT): May 15, 05:00 PM – May 17, 02:00 AM

UTC: May 16, 12:00 AM – May 17, 09:00 AM
Apr 24, 10:19 PDT
Service Degradation Affecting a Subset of Users in Web Mail and Calendar
Resolved - This incident has been resolved and the affected services have been restored.
May 17, 01:39 PDT
Monitoring - The service degradation affecting Web mail has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 17, 01:27 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 17, 00:00 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 16, 16:03 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 16, 08:03 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 16, 00:04 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 15, 15:59 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 15, 04:58 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 14, 20:08 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 14, 12:00 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 14, 03:54 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 13, 19:55 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 13, 10:56 PDT
Update - We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 13, 02:18 PDT
Update - We have fixed the issue where a subset of users may have experienced issues with Web calendar.

We continue to work on the fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 12, 22:02 PDT
Update - We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 12, 20:54 PDT
Update - We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 12, 19:54 PDT
Update - We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.
May 12, 18:54 PDT
Identified - We have successfully identified the root cause affecting a subset of users in Web Mail and Calendar.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 12, 17:53 PDT
Investigating - We are currently investigating a service degradation with a subset of users in Web Mail and Calendar.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 12, 16:01 PDT
Announcing IP Address Changes (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:59 PDT
Scheduled - The following IPv4 subnets will be removed from the Zoom Meeting, Zoom Contact Center, and Cloud Room Connector services. These IPv4 ranges no longer host resources and will be removed from Zoom’s inventory starting no earlier than 30 days from the posting of this notice. Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation. 

Removed Zoom Meeting and Webinar IP ranges:
4.34.125.128/25
4.35.64.128/25
8.5.128.0/23
50.239.202.0/23
50.239.204.0/24
64.125.62.0/24
65.39.152.0/24
69.174.57.0/24
120.29.148.0/24
165.254.88.0/23
202.177.207.128/27
204.141.28.0/22
207.226.132.0/24
209.9.211.0/24
209.9.215.0/24
213.19.144.0/24
213.19.153.0/24
213.244.140.0/24

Removed Zoom Phone IP ranges:
65.39.152.0/24
69.174.57.0/24
120.29.148.0/24
204.141.28.0/22
207.226.132.0/24
209.9.211.0/24
209.9.215.0/24
213.19.144.0/24
213.19.153.0/24
213.244.140.0/24

Removed Zoom Contact Center IP ranges:
50.239.204.0/24
204.141.28.0/22
207.226.132.0/24

Removed Cloud Room Connector IP ranges:
4.34.125.128/25
4.35.64.128/25
8.5.128.0/23
50.239.202.0/23
50.239.204.0/24
64.125.62.0/24
65.39.152.0/24
69.174.57.0/24
120.29.148.0/24
165.254.88.0/23
202.177.207.128/27
204.141.28.0/22
207.226.132.0/24
209.9.211.0/24
209.9.215.0/24
213.19.144.0/24
213.19.153.0/24
213.244.140.0/24

In addition, the Firewall rules for the Zoom table have been updated with additional domains necessary for logging into Zoom. The additional domains are as follows:

cdn.cookielaw.org
googletagmanager.com 
gstatic.com 
googleapis.com
*.hcaptcha.com

For a complete list, please see: 
https://assets.zoom.us/docs/ipranges/Zoom.txt
https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomCRC.txt

A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

In addition, a complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446
Apr 16, 14:13 PDT
May 16, 2026
Service Degradation Affecting Zoom Mail, Scheduler and Calendar Services.
Resolved - This incident has been resolved and the affected services have been restored.
May 16, 09:03 PDT
Monitoring - A service degradation affecting Zoom Mail, Scheduler and Calendar services has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 16, 08:52 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Mail, Scheduler and Calendar services.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 16, 07:28 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Mail, Scheduler and Calendar services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 16, 07:24 PDT
Zoom Virtual Agent Update: May 16, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:01 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent.
Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details.
This update includes Okta integration for self-service identity verification in voice interactions.

There is no operational impact. All services will be available during this scheduled update.
May 11, 08:21 PDT
Zoom Contact Center Update: May 16, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center.
Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details.
This update includes Zoom app access and real-time media streaming controls in contact center queues.

There is no operational impact. All services will be available during this scheduled update.
May 11, 08:14 PDT
Users may have experienced intermittent issues with accessing the zoom.com homepage.
Resolved - This incident has been resolved and the affected services have been restored.
May 16, 01:02 PDT
Monitoring - On 05/16/2026, Between 06:55 UTC to 07:38 UTC, Users may have experienced intermittent issues with accessing the zoom.com homepage. This incident has been resolved and the affected services have been restored.
May 16, 00:46 PDT
Zoom Push Notification Service Release: May, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 16, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - We will be performing scheduled maintenance to upgrade our Push Notification Service.

No operational impact is expected. This maintenance includes the following enhancements and improvements:

- Added available alert migration and capability-gated delivery enhancements, including the new client capability flag and migrated available-alert handling across presence and login flows.

- Added inbox expired-entry cleanup sync and zset-size observation/trimming controls, improving inbox consistency across peers and providing better operational visibility for oversized inbox keys.

- Added group session cache support for group publish delivery, reducing repeated session lookups and improving scalability for large group notifications.

- Refactored the WebSocket event-handling architecture, removing the old protocol module, splitting logic into dedicated event-handling components, and introducing non-blocking ACK tracking for better maintainability and delivery reliability.

- Added Push Global Event enhancements, including a dedicated AsyncMQ consume path for global events and connection-side periodic delivery for eligible WebSocket clients.

- Added batch-by-batch UCS lookup support for OID queries, improving stability and performance when handling large UCS group lookups.

- Fixed pub request observability and diagnostics gaps by enhancing access-log output, adding tagged request logging, improving PII-safe logging behavior, and logging requests with missing name or category.

- Fixed RPC behavior in the pub path by enabling keepalive to improve connection reuse and reduce RPC overhead.

- Fixed read-suggestion retrieval logic by introducing a rolling 30-day window so only recent suggestions are considered during fetch.

- Fixed global event delivery behavior by tightening the periodic-push flow, ensuring only eligible authenticated sessions start the background delivery thread, and keeping a single active delivery trigger when periodic push is enabled.

- Fixed WebSocket unregister handling semantics by removing obsolete close-frame unregister logic and clarifying that device cache cleanup is driven by the client unregister flow.

All services are expected to operate normally during the maintenance window.
Apr 28, 23:32 PDT
May 15, 2026
Emergency Maintenance: Zoom Phone in Singapore Region
Completed - The schedule maintenance has been completed.
May 15, 18:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 16:37 PDT
Scheduled - Zoom Phone users in Singapore Region with hardware based phones may experience issues with registration with the Zoom Phone service during the maintenance.
May 15, 16:36 PDT
← Incident History Powered by Atlassian Statuspage