In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 2025 - 21:00 PDT
Scheduled - Zoom Customers using SMS in the United States that are publicly listed companies (including publicly listed companies in Canada that are sending SMS to the USA), are required to complete 2FA verification of the email address provided as part of brand registration no later than October 31, 2025. This is mandated by The Campaign Registry (TCR), a centralized system used by U.S. mobile carriers and Communications Service. Failure to complete this step will result in disruption to your use of SMS with Zoom. What you need to do: Please navigate to 10DLC Brand section (https://zoom.us/cpw/page/smsCampaign#/sms-campaigns) of Zoom portal and complete the required email address verification step. For additional information please visit our Knowledge Center (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081432).
Sep 19, 202521:00 - Oct 31, 202500:00 PDT
We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window. Posted on
Oct 10, 2025 - 13:39 PDT
We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window. Posted on
Oct 10, 2025 - 13:46 PDT
The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for November 1, 2025, will maintain the same version requirements as the August 2025 enforcement for all clients and plugins, except for the Zoom Node - Conference Room Connector Hybrid. Zoom will be enforcing a new minimum version for Zoom Node - Conference Room Connector Hybrid, approximately 90 days from now on November 1, 2025.
Completed -
The scheduled maintenance has been completed.
Oct 10, 15:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 PDT
Scheduled -
We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Users may experience degraded performance and up to 60 minutes of downtime for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Oct 9, 09:59 PDT
Resolved -
This incident has been resolved.
Oct 10, 02:50 PDT
Monitoring -
Between 2025-10-10 08:31 UTC to 2025-10-10 09:05 UTC, users were getting error while generating AI meeting summary. We have resolved the issue. Zoom will continue to monitor and provide updates as we have them.
Oct 10, 02:11 PDT
Investigating -
Our monitoring has detected service degradation with users are getting error while generating AI meeting summary. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 10, 01:53 PDT
Resolved -
This incident has been resolved.
Oct 7, 02:51 PDT
Monitoring -
We have resolved the issue where the users were experiencing login delays through Zoom Client and Web Client on Saudi Arabia, Europe, India regions. We will continue to monitor and provide updates as we have them.
Oct 7, 02:15 PDT
Investigating -
Users experiencing login delays through Zoom Client and Web Client on Saudi Arabia, Europe, India regions. We are currently investigating and will provide updates as we have them.
Oct 7, 02:04 PDT
Resolved -
This incident has been resolved.
Oct 2, 20:30 PDT
Monitoring -
We have resolved the issue with AIC team chat compose. We will continue to monitor and provide updates as we have them.
Oct 2, 20:15 PDT
Identified -
We have identified the issue causing service degradation where users would be experiencing issues with AIC team chat compose. We will continue to provide updates as we have them.
Oct 2, 20:03 PDT
Update -
We are continuing to investigate this issue.
Oct 2, 19:38 PDT
Investigating -
We have detected service degradation where users may experience issues with AIC team chat compose. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 2, 19:27 PDT
Resolved -
This incident has been resolved.
Oct 2, 07:18 PDT
Monitoring -
We have fixed the issue where a subset of users experienced issues with inbound calls in UK Region. We will continue to monitor & provide updates as soon as there is more information to share.
Oct 2, 06:54 PDT
Investigating -
We have detected service degradation where a subset of users may experience issues with inbound calls in UK Region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 2, 06:28 PDT
Completed -
The scheduled maintenance has been completed.
Sep 30, 23:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:01 PDT
Scheduled -
Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. As a reminder, on September 30, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date.
Asia Region Location: Hong Kong Old Zoom Datacenter: HK Old CRC IP address: 209.9.211.110 New Zoom Datacenter: HKG New CRC IP address: 170.114.134.121
Location: Singapore Old Zoom Datacenter: SG Old CRC IP address: 149.137.40.110 New Zoom Datacenter: SIN New CRC IP address: 170.114.180.219
For any questions or concerns, please contact your account team or Zoom Support.
FAQ What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.
When is this planned? September 30, 2025
What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.
Do I need to update my firewall, proxy, or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.
Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Aug 19, 23:57 PDT
Resolved -
This incident has been resolved.
Sep 29, 12:10 PDT
Monitoring -
Between 09/29/2025 15:32 UTC- 16:32 UTC a subset of users may have experienced issues with Multiple Zoom Services such as Marketplace and AI. We have mitigated the issue and we will continue to monitor and provide updates as soon as there is more information to share.
Sep 29, 10:02 PDT